It is always our intention to stand behind our products and to deal fairly with our customers. We
also need to set reasonable expectations, protections, and procedures for our company, staff, and
customers. Keeping these considerations in mind, we have set our return policy as follows:
ALL ITEMS BEING RETURNED MUST BE PRE-APPROVED. PLEASE CONTACT
CUSTOMER SERVICE FOR A RETURN MERCHANDISE AUTHORIZATION
NUMBER (RMA).
How to arrange for a return/exchange: Please contact Customer Service at 607-320-9644 or e-
mail us at info@labyrinthtoys.com so we may provide you with an RMA number. If e-mailing
us, please be sure to include your order number, full name, and reason for requesting an RMA.
All returns must include their original packaging, paperwork, manuals, and accessories.
Incomplete returns may result in the package being returned to you. Items being returned should
be sent with either a trackable shipping method or one that provides confirmation of delivery.
Please be sure to write your RMA number on the outside of your package.
Conditions: Due to the nature of our products, and to ensure the health and safety of our
customers and staff, we cannot accept returns or exchanges on any item designed to come in
contact with the genitals or bodily fluids (saliva, semen, urine, blood, etc.) or skin. Once these
types of items leave our warehouse they are considered used and unsalable. Returns or
exchanges of these types of items will only be accepted in the case of a damaged or defective
product. Please be sure to inspect your items upon receipt.
Damaged/Defective: Items that may have been damaged in transit, or defective when received,
can be returned for replacement. Please contact us within 7 days of having received the damaged/defective item so we may issue you a return authorization and shipping label. Exchanges are only accepted in the case of damaged in transit or defective merchandise
Please contact us should you have any additional questions.
